How to get Customers? - The Uncleanables Podcast: Episode 30

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Yeah, because I say it's a shame that the X-Y one's not saying.

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Yes. Yes.

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All you motherfuckers, vote for fault fuckers.

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Hey!

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Welcome back to episode 30 of the Uncleanables ORG podcast. We are one week post-cleaning Expo EVENT. That has been an incredible video for us on the channel. Absolutely over the moon with the results.

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Oh, it was great day. Great day. Absolutely brilliant. My microphone is on its last life because we didn't charge them up. I didn't press the button. I don't know what happened.Yeah. But if my audio cuts out, I'll probably just go sit on Dan PERSON's lap or something. They won't miss much anyway. No, no. You're just for aesthetic reasons. Yeah, because I'm beautiful. Exactly. Yeah.'t miss much anyway. No, no. You're just for aesthetic reasons. Yeah, because I'm beautiful.Exactly.

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You're the pretty one of the group.

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You're the pretty one in the group.

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So anyway, so we're just going to have a little recap about the...

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You're just going to have a little recap of the Expo EVENT. And then just have a bit of a chat and then get into it. Yeah, we have got a topic for today, which I've already forgotten. Let me...

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You had a couple?

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Yeah, so... Getting customers for Winner Cle when they clearly obviously people will know what it is because

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they've read the title of the video so yes today's topic is going to be all

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about getting customers and there's a little story that I've got and some other stuff keeping busy and why do we do this every week i don't know we need to be better prepared than me so it's the top one in bold like in company right so it's getting customers

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uh yeah but the next bit is the story that i'm going to tell yeah customers moving house keeping up

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with work yeah yeah it's getting customers the title's gonna be all right yeah how to get customers

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all right nice one super right so going back to the expo i thought it was a fantastic success yeah over the main

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yeah thanks for everyone that come over to us and chatted and that and done interviews we um

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we have got to say a special thank you don't we do have to say a very special thank you to

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go on don't forget his name bro matt no mike

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mike sutton in southam GPE no i listen to the podcast and i've got his name it's mike

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it's mike PERSON it's mike from southampton and it's wash fix thank you mike because mike

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listen to our podcast about on the way up here about interrupting and he's actually

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gone out and bought us a tally counter so we can tally against who so how we are getting better

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right so straight away yeah straight, you're on one.

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Is it the game, is the game to see you can score the highest?

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No, what it is, is it goes up?

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Two, it goes up and it goes down.

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So you're on two.

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Wait, there's this thing that I'm on moment.

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You're right.

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You're on three.

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So what that means is, right, is you click negative for me.

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Oh, right, okay. So if it finishes on a positive, that means you lose. If it finishes on a negative, it means I lose. So I ain't got to try and score the highest points. No. Interrupt you as much as I can.No. We are getting good at it, though. Are you getting good here?

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Well, apparently, right, to be good at something, like social video in that 100 episodes. Once we get 100 episodes, we're going to be awesome. Yeah, we should...

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That's what I've been told. Yeah, we should be real.

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So, but anyway, X-Bow PRODUCT was to say it. Thanks to everyone that come out and joined and done interviews, it was, I'll tell you a couple of good takeaways I had from it. Go on. I had a Chinese and an Indian. No, a couple of good takeaways I had from it. Go on. I had a Chinese and an Indian.

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No, a couple of good takeaways I had from it, which was interesting because when we watched it back obviously, we obviously looked at the footage and all the rest of it. I found that the majority of people, the majority, had only started business in the last three years. Yeah, yeah, absolutely. And also the age range. Yeah.

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They're all very, I mean, apart from, I'd say you, apart from, let's say the YouTubers ORG,

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the majority of people are like a 40 year old bracket.

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Yeah. Aren't they? It's quite interesting in the world because there was no one really there

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that have Tehranan PERSON and said, yeah, I've been in the industry 22 years.

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No, no. It's weird, isn't it? Yeah, it's weird. I thought that with, and I think it's partially due to COVID. Yeah.People found themselves either out of work or no work. Yep. And for what can I do and for, well, window cleaners. I think Boris Johnson at the time actually specifically said in one of his speeches that if you're a window cleaner, crack on. Yeah.

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Carry on going to work. Makes sense, isn't it? Not in so it so many words but go on lads get out there I get a bag in

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it is it is interesting you're gonna pay for your fucking coke habit if you don't go to

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work I think it's interesting but also there's there's probably something needs to be

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worked out there and I can't seem to work it out do you see what I mean what I

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took away from the expo was how many people didn't drink. I've asked a question pub pub at beer, beer at home.

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You've done that there as well. Beer at the pub or beer at home. And how many people said

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they don't drink. Yeah, but then I must say, do you reckon it's because all window cleaners

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are just a load of degenerates that just all degenerates,. We've had to cut it out because we can't.

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Yeah, absolutely.

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Do you reckon?

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No, I think there's two reasons I think it is.

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Firstly, external cleaning, we're in vans all day,

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so you can't really get slaughtered the day before

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because your livelihood, no, but even four or five drinks

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the night before, you would be over the limit in the morning.

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And if you got pulled over the limit in the morning.

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And if you got pulled over,

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that's your livelihood ended, right?

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First and foremost.

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And secondly, there's a high statistic.

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I mentioned this couple of times on the Expo EVENT video.

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There's a high statistic,

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easy view to.

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Statistic of entrepreneurs, business owners,

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that don't drink.

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Right.

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And I haven't looked into it enough to work out where the Colorado.

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Is that where you're going?

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I'm having a mayor, and I?

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You're going on your holidays, big man.

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Coloration. Correlation. Yeah. Right, you can be like my helper.

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Yeah, in school when they have special ed to kids. Mate, nothing's going to change. Nothing's going to change.

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I have to keep the pencils and crayons away from you. I don't know where the correlation comes from. Nothing's going to change. I have to keep the pencils and crayons away from you. I don't know where the correlation comes from,

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but it's a high percentage of business owners that don't drink.

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We all will love coke and heroin.

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Yeah, it's everything else, isn't it? It's just the drink.

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We should have asked about fentanyl.

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That's what we should have.

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Jake PERSON liked fentanyl.

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He said, I said, I don't know if you saw it.

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No. I went interview Jake PERSON and I said that beer at the pub or beer at home. He was like, I don't know if you saw it, I went interview Jake and I said, beer at the pub or beer at home, he was like, I don't actually drink. I said, yeah, but you love heroin, and you? He went, oh, at least a little bit of fenty.

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But no, it's good. It was interesting as well, talking to Darren from PWS ORG. I thought that interview was incredible. Really good.

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Yeah, I was really, really pleased about an interview. And also as well, just what's to offer.

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Like, a lot of people just think, yeah, pressure washing is just like, yeah, you just pull up and there's an engine attached to a pump.

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And on your go, mate, it's giant, isn't it? There's so much in there. And I know obviously an expo is completely for that sole purpose.

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But in terms of different pressures, like in terms of different pressure like in terms of different pressures in terms of different machines etc and what they do soft wash I mean some

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gays NORP had an air air roof system a fairly new thing I think yeah I don't know why he didn't want to

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jump on the podcast yeah we tried to talk to the guy from air pole yeah and then I said to Dan

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I'm going to fucking slate him because he was coming to podcast but we just wanted him to explain the system as a salesman of his business and he just

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wasn't interested. So if you're thinking of getting an air pole, go to Marshall ORG because that guy

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was a prick. And we get a thousand listens a week to this podcast now, right? We are

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fucking movers and shakers. So don't piss us off, yeah? You don't fuck your business up.

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I'll be honest, I was a little bit shocked. I was a little bit shocked he didn't want to get on. But listen, it's not for everyone.

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Mate, if you're trying to sell a product at an expo...

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I was confused. I was like, bro, you're there to make money. Like, we're giving you a platform to do that.

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Mate, I was thinking of talking to Mark Monroe PERSON, who puts on the expo about doing a keynote speech at next year's one. Yeah?

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I stand in front of everyone and say, like, I'm glad you're here to see me.

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I'm the best.

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Beer at a pub or beer at home? Bubba the beer.

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Anyone want to go to Colorado GPE? Bama PERSON.

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What's that?

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Moresco. Yeah, exactly. No, I'll probably practice a little bit first. So I'll just fuck up as much. Let's hope so, mate. But I was thinking it would be a really nice idea.

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So not just for me, obviously, but for like, for Darren PERSON, for example, could...

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He could get out there.

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Could speak about, you know, movement in the industry and stuff. In fact, there's another Darren, Asbro, or Asbro, DIA ORG components. So I bought one of his brushes. So he's designed and made those brushes. So he could

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talk about stuff like that you know and I think it would be a great little

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addition yeah I also think they should do that expo twice a year I think once

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a year is not enough I think as well in terms of growth and I know it's saying

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silly in terms of like growth as in like new ideas coming out and bits and pieces

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I think there's also a lot to be done. Do you agree?

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To an extent,

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I think there's an exciting prospect for stuff new to come out,

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but it's none of it's broken, if that makes sense.

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Like, the pressure washer does the job. You're only improving something that's not broken. You're not fixing something that's broken.

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Yeah, no, no, I get that so the innovation in this industry isn't um it's not like real sitting there

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going like fucking you know water fed pole cleaning is brilliant but all the poles keep snapping

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yeah you know we need someone to design one with a steel bath through the middle or something

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no no no i get that entirely but like some like who's the the fellow that handed out the pink jelly stuff, the stinky pinky?

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GK Pro PRODUCT, yeah.

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GK Pro PRODUCT, if they're watching this, they have chemicals.

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And, like, some of them are, when they're little samples, they gave out.

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I used my.

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Incredible.

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Yeah, yeah, I use that stinky pinker. It's for getting rust off of, if anyone's listening, it's for getting rust off of, rust stains off of packers, and driveways and things like that. And it's called, it's stinky pinky. So when you open it, it smells like an egg bomb. Yeah, it's horrible.Do you remember the old bombs? Yeah, yeah. I've done it in my room, didn't I? Like an idiot.

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Like an absolute fault.

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Blame the dog, mate. Blame the dog.

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So, yeah, but it's in terms like that, that's what I mean. And then there was another person there that had a, forgive me, I forgot the name. And they had a drain cleaning van, but obviously it was pressure washer related.

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And the setup was five grand, plus VAT.

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And it was everything, I know it's a little bit off topic, but it was everything you needed to go out and start earning. Well, it's not off topic.

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And I just thought to myself, like,

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you're really starting and really dial in now. Yeah.

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You're not just unloading the van

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of all odds and sods. Now it's all built in and now it's all like so shiny and clean.

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What I never thought to saw at the Cleaning Expo was the bin cleaning. That was a real interesting concept. I know what, I know a couple of companiesaround here that do bin cleaning and they charge out four or five quid a bin

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or whatever.

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I think it might some place

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is even less than that. There was a guy on a podcast I listened to who was charging eight pound for the first clean and then five 50 for every clean there all after and he had like five thousand customers I thought no thousand customers who's making like five five and a half grand a month is it monthly a bin clean yeah

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yeah yeah but I thought fuck me a thousand customers for five grand a month.

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And in an industry,

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you wouldn't really think

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it would need it.

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No.

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Like, to be real, I don't really think residential bins need it as much because everything goes in sacks and goes in. If you really want to tackle it, tackle the big red bins

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or the big blue ones outside of the takeaways. This blocars PERSON that was on the podcast, he does them as well.

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Yeah, yeah, yeah. They need it.

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You'd be surprised, I think, certain people don't bag their rubbish. Yeah? Yeah. That's weird. Yeah, I'll move a lot of bins because cleaning batteries and driveways.

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And they're not bagging their rubbish? No, and they fucking stink. That's just like some serial killer.

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But like, it's like anything, in it, like window cleaning. So I'll clean your mum's windows once.

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And then I don't think she hadn't cleaned until they needed cleaning. Yeah, she didn't.

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If you have the windows cleaned every month, you won't need it as much.

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They stay clean. Yeah. It's not like the bin will stay clean. You won't get smelly. It won't get mucky. It won't get, you know,moldy. It stays clean.

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No, getcha.

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But other than that, I think the Expo EVENT was a great success. No, Expo EVENT was a great success. Great success? I was really pleased.

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I couldn't believe how many people come up

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to us.

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Yeah, right, within first five minutes

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we had someone, didn't we?

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No, it was good stuff.

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Incredible. And then we had that other bloke

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after we spoke to Mike, I think.

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Yeah, he had another bloke come over to us. Excuse me.

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Yeah, it was quality. It was good to see him.

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Right, come on.

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On today's topic, let's go. I feel like proper celebrity.

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Oh, did you know one last thing that I didn't disclose before?

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The Thursday before Expo EVENT, I managed to get driven into again.

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In the exact same method of... So someone hit me in February and drove into my van and then they gave me a courtesy van and then literally about four days before Expo someone done exactly the same thing. And he drove straight into the back of mewhen I was standstill and he pushed me into another car. And it was horrific. I was dosed up on ibuprofen and paracetam all day. My shoulders was killing me, but yeah. Mate, and then what was the news you had? We had news about one of your customers.

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Oh yeah, mate, Doring PERSON. That's all, though. Anyone who watches my videos on YouTube might have seen a video I'd done just before Christmas. And she's been on the channel twice, actually. And she sealed her driveway every three months.So instead of cleaning it, she used ceiling.

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So she sealed the driveway.

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What did it look like glass?

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It was like glass.

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Yeah, it was insane.

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And she'd decided it got so thick that it had removed all the colour. So what we would do is we were cleaning it every six months to remove the ceiling. She didn't want to pay for the stripper and I said he's dressed as a policeman like she weren't interested no as I said like I don't know how

Speaker 0855.12s - 864.72s

many coats stripper is going to take because I said we can clean every six months and at least then it's going to stay clean and whatnot and uh she passed away I was due to visit her next

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Thursday I dropped her a text message because she was away. I was due to visit her next Thursday. I dropped her text message. She was in good, she was in good spirits, man. She was. She was a good old girl. She was driving. She drove. She was going out all the time. I've still got her biscuits she gave me for Christmas. She gave me a big tub of biscuits for Christmas and I've still got them

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on my side. Yeah, so, oh, Dorin PERSON.

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Yeah, bless her, RRP.

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We're going to pour one up, light one up for it.

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Hey, 2024 is a joke.

Speaker 2893.94s - 894.02s

2024 should have the intro music to Porn WORK_OF_ART up, mate,

Speaker 1896.04s - 896.7s

because everyone has been getting their cheeks clap this year.

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It's ridiculous.

Speaker 2898.28s - 899.1s

It is ridiculous.

Speaker 0899.94s - 900.44s

It has been bad.

Speaker 1901.9s - 902s

But then I think every year's like this,

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but as we get older, we'll know more people that die.

Speaker 1907.2s - 907.44s

Did you ever remember 2016, yeah?

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Yeah.

Speaker 1910.18s - 910.38s

That was the year, it would always be in my head, right?

Speaker 0913.46s - 913.64s

2016, apart from obviously, that's where my old man died.

Speaker 1916.4s - 916.46s

But it would always be in my head because for like the first,

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well, the whole year, we lost so many celebrities.

Speaker 1919.96s - 920.18s

Did you remember that?

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Yeah, yeah.

Speaker 1922.12s - 922.54s

It started off, Muhammad Ali PERSON died. Yeah, yeah.

Speaker 0922.54s - 924.24s

It was like one a month, isn't it?

Speaker 1924.24s - 926.14s

It was ridiculous. And then who died? Like big celebrities, isn't it? It was ridiculous. And then who don't write?

Speaker 0926.32s - 927.58s

Like big celebrities, isn't it?

Speaker 1927.68s - 929.82s

Mate, and then the worst one, Christmas Day, George Michael PERSON.

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Yeah, yeah. It was insane, mate. The whole, it was ridiculous. You loved George Michael PERSON, didn't you know? It was like your icon. He was.Yeah.

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I think you're amazing.

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Coming out like that, so brave, isn't it? You should do it.

Speaker 1941.72s - 943.94s

Yeah, I was going to say, yeah, he's like, wrong on all.

Speaker 0944.84s - 963.64s

Right, guys, let's crack on with let's go for so good getting customers i have seen on Facebook this week which is a reason for the episode that there was two sides of the spectrum i see one guy who claimed to have five that's us in it both sides of spec at the end of the episode we're going to do an autism

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test to see if we're on the spectrums we joke about it a lot but like I

Speaker 0967s - 970.74s

hope one of this is otherwise we're gonna get castles I've got autism one and

Speaker 1970.74s - 977.28s

ADHD one so I think between the two will definitely you know we'll definitely pulls out of one of them but we're gonna win both of them flawless victory

Speaker 0977.28s - 982.32s

then we can probably get like a blue badge or so yeah yeah special parking

Speaker 1982.32s - 987.26s

and stuff right yeah see one guy who claimed to have 500 customers, right?

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And his issue was he couldn't keep up with him

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because he kept having days off because he worked in, like,

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because it was raining or whatever.

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Look, I push you off.

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And then on the other side of the spectrum,

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which is I think where a lot of people will fall

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is they

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don't have enough customers to warrant can we just elaborate on 500 customers

Speaker 01011.16s - 1015.48s

yeah right he's got 500 and he can't keep up with it right so to me that is

Speaker 11015.48s - 1019.42s

screaming to get someone to help you right so how much is an average window clean

Speaker 01019.42s - 1024.24s

well for me it's 20 quid but if you're traditional and up north it's like 4

Speaker 11024.24s - 1025s

credit house right so let's say he's a 10 up yeah so even at a ten me it's 20 quid, but if you're traditional and up north, it's like 4 crud at house.

Speaker 01025s - 1027s

Right, so let's say he's at a tenor.

Speaker 11027s - 1028s

Yeah.

Speaker 01028s - 1030s

So even at a tenor it's five quid a month.

Speaker 11030s - 1033s

Yeah, you just pay some one.

Speaker 01033s - 1037s

No, but his issue was that like it had been so wet.

Speaker 11037s - 1038s

Yeah.

Speaker 01038s - 1041s

That he don't want to get his hair wet or saying, I don't know.

Speaker 11041s - 1043s

But you can't work in the rain.

Speaker 01043s - 1044s

Yeah, of course you can.

Speaker 11044s - 1049.64s

The windows are going to be wet if it's raining. All you are doing is cleaning them. Surely it's the wind you can't do it in because it just blows all the dust on it.

Speaker 01049.72s - 1059.64s

Yeah, I think, I see a couple of guys comment on that particular post and they were like, we tell our customers when we take them on that we clean, come and come shine.

Speaker 21059.78s - 1061.3s

Because we've got bills to pay.

Speaker 11061.74s - 1064.9s

If we have a month of rain, I can't not work.

Speaker 01064.96s - 1065.54s

Yeah. Like, who's going to feed my kids? Do you know what I mean? It have a month of rain, I can't not work. Yeah, totally.

Speaker 21065.98s - 1081.3s

Who's going to feed my kids? Do you know what I mean? It's not, you know, you can't do that. So I'm fortunate enough to, if it is bad, I can skip the day. I'll make it work.But I would no way skip more than one day.

Speaker 11081.56s - 1081.78s

Yeah.

Speaker 01081.94s - 1083.54s

If you don't want your windows cleaned in the rain,

Speaker 11083.74s - 1091.58s

you can skip for months. So what's he going to do? Cut down customers or Jack PERSON it? He was talking about selling 300 customers, keeping 200 and just...

Speaker 01091.58s - 1101.72s

Managing that. Managing 200, which is fine if that's what you want to do. But I think what you've said is hit the round and the head. You should be looking at taking someone on. You're flashing? It's been flashing since we started.

Speaker 11102.92s - 1109.6s

Yeah, he should be. He should be. It's a nice problem to have for him. Agreed, but how is he not already...

Speaker 01109.6s - 1119.44s

I think almost don't deserve 500 customers. Why? How has he got to the point of getting 500 customers when rain is tripping him up? How has he got there in the first place? Yeah, yeah, yeah.

Speaker 11119.9s - 1121.34s

Like, he would have been counted that on like,

Speaker 01121.36s - 1122.1s

even with 10 customers.

Speaker 11122.18s - 1122.82s

100 customers.

Speaker 01122.82s - 1123.64s

Yeah, agreed.

Speaker 11124.1s - 1125.68s

But I've got 140 customers.

Speaker 01125.86s - 1126.02s

Yeah.

Speaker 11126.38s - 1133.5s

And, you know, if it rained for like four or five days and I didn't go to work.

Speaker 01133.94s - 1135.22s

You ain't catching up on that or you are?

Speaker 11135.32s - 1137.18s

I would, but I'd be stressed.

Speaker 01137.34s - 1137.76s

Yeah, yeah.

Speaker 11137.96s - 1144.74s

So like when he got to 200 customers, like his world must have fallen apart because it rains like eight months of the year.

Speaker 01144.92s - 1145.82s

Yeah, especially in the UK GPE.

Speaker 11146.06s - 1146.3s

Yeah.

Speaker 01146.6s - 1185.28s

So I'm not sure about that one. That's one side of the spectrum. The other side of the spectrum is where I think a lot of our listeners are going to fall because there's been a huge influx into the cleaning industry, I think, over the last, well, the last three years where we've seen a lot of people started up. And a lot of people do window cleaning, which is quite regular,and then add other services on. And then the other side of them, they don't want to do window cleaning because it's fucking horrible sometimes. And they just want to do like the one-off services, pressure washing gut clearing, which takes a lot longer to get consistentbecause people have you yearly or buy yearly

Speaker 21185.28s - 1193.6s

sometimes and for those people a lot of them reached out to me specifically and I know I see a lot of

Speaker 01193.6s - 1235.36s

them on sort of Jake Smouts PERSON group as well and they say how do you get more customers how are you getting customers I spoke to a fellow in Jake's Discord group about his Google Ads PRODUCT that he was running. And I don't know how he'd managed it, but I think he'd got it down to a 71 p. Click, which is insane. Because when I was doing it, it was like 15 pound.There's 15 pound a lead. I think I was paying about four or five quid a click. But by the time you got, it was like three clicks before someone converted, 15 quid a lead. So I don't know what his lead price was, but his click price was like 71 pence. And he was closing work. He was getting a lot of work off that.

Speaker 21236.68s - 1240.54s

But a lot of people don't want to spend money on marketing.

Speaker 01241.72s - 1242.12s

Yeah, great.

Speaker 21242.76s - 1244.1s

I know you don't like it.

Speaker 01244.5s - 1245.46s

It's not that I don't like it

Speaker 11245.46s - 1249.66s

it's just obviously I've got a box very clever as and when the money comes in this

Speaker 01249.66s - 1254.86s

is it it's uncharted territory for you you don't know what's gonna work so you

Speaker 11254.86s - 1259.06s

don't want to do it yeah yeah and you haven't got an influx of cash to go right well

Speaker 01259.06s - 1261.9s

just throw a thousand pounds there and see what happened oh yeah if I if money

Speaker 11261.9s - 1264.42s

weren't an option obviously yeah yeah yeah it'll be up there but you know

Speaker 01264.42s - 1268.84s

I mean especially with some people even if the money was there they still wouldn't do it yeah, if money weren't an option, obviously, yeah, advertising will be up there, but you know what I mean? But I think for some people, even if the money was there, they still wouldn't do it.

Speaker 11268.84s - 1279.76s

Yeah, if you're going on holiday over and above advertising for your business, then yeah, bro, you need to have a chat with yourself. But it's like, yeah, if it's, I mean, I have advertised. Like I said, I was running adverts once a month on Facebook

Speaker 01279.76s - 1281.76s

all of the summer, but anyway.

Speaker 21281.76s - 1285.98s

And we're gonna go deeper into where you should put your money in marketing

Speaker 01285.98s - 1287.98s

in a later episode that we've planned out

Speaker 21287.98s - 1290.16s

earlier today. But what I wanted

Speaker 01290.16s - 1292.06s

to talk about was when you first start up,

Speaker 21292.4s - 1294.1s

not everyone's got the money to

Speaker 01294.1s - 1296.28s

sort of go, or should I put

Speaker 21296.28s - 1298.24s

money here, should I put money there, should I do this,

Speaker 01298.32s - 1328.48s

should I do checker trade, should do Facebook ORG ads, do Google ORG ads. And people forget that I think, if you're it's very specific to what you what you're choosing to be your main service if your main service is going to be window cleaning or pressure washing I think knocking on the door when you're firststarted up I mean I never done it but I've got the never done it, but I've got the experience of... Do I knock it? No, I've got the experience of marketing.

Speaker 11328.76s - 1332.88s

So I knew where to put my money to make it work in the first place.

Speaker 01333.36s - 1343.24s

But if you're not willing to do that or you haven't got someone who can give you the advice, I strongly believe... I'm going on my phone because there's a very good statistic on this.

Speaker 11343.24s - 1348.76s

Yeah, go on. If you knocked on 100... So if you walked the streets one day, right,

Speaker 01348.76s - 1368.72s

and you found a hundred houses that had dirty driveways and you didn't choose the ones that were like horrendously dirty because generally they don't care about having their driveway cleaned. Yeah. And you didn't choose the ones that were like, look like they've been done. Don't, yeah, yeah, didn't look like they've been done. Don't, yeah, didn't know they've been done.

Speaker 11369s - 1369.58s

Give me a blow up.

Speaker 01370.66s - 1372.2s

Because you've got a signal and I struggle with signal.

Speaker 11372.44s - 1372.82s

Sorry, lads.

Speaker 01372.9s - 1373.74s

We get the same signal.

Speaker 11374.04s - 1374.32s

Oh, is it?

Speaker 01374.66s - 1374.7s

Okay.

Speaker 11374.86s - 1376.1s

It's just shitty in the building.

Speaker 01377.94s - 1378.82s

Oh, where was I?

Speaker 11379.18s - 1380.84s

Fucking beat my beeper, you dickhead.

Speaker 01381.66s - 1381.86s

No.

Speaker 11382.72s - 1383.48s

Right, that's it.

Speaker 01383.54s - 1404.14s

No, you're talking about don't knock on the doors where they're absolutely filthy. Yeah, if you chose the ones that... Geese, are you all right? It was like three seconds ago. Yeah, well, you fucking, I was on a roll, man.I was on a roll. If you didn't choose the ones that horrendously dirty and you didn't choose the ones that were like, looked like they might have been done last yearand you just went for like a medium dirty, if you knocked on 100 of those in a day, which you don't think it's doable

Speaker 11404.14s - 1428s

if you walked through a few streets. You are definitely closing? Three or four jobs, minimum. Yeah. Nice leaflet in your uniform. Nice two-sided leaflet or even folded leaflet, which is like, well, I've got fucking the nuts,mate. And you went, here, here's, like, you know, I've noticed your driveway. We do this. I can give you a price now. Here's a leaflet with all of other services. We don't like to put anyone under pressure

Speaker 01429.12s - 1448.76s

Do it do with it as you will. I think three or four of them would say yeah, but me in us been thinking about having it done and you'd probably follow up with another three or four or phone calls or if you done like got a clearing as well and it was on the leaflet I feel like I lost you this.

Speaker 11448.84s - 1454.74s

No, no, you didn't. It's a very good way. See, I've always been a good advocate of door-to-door sales, yeah?

Speaker 21454.94s - 1459s

And the reason is, is when I started in the estate agent industry,

Speaker 11459.72s - 1463.98s

maybe it was a bit of an interesting one

Speaker 21463.98s - 1478.14s

because I think it was kind of ran by a very bad person the industry when I first started yeah however one of the fellas that I met there was very good at his job right so he gave out he said right go out I mean listen I just walked in

Speaker 11478.14s - 1492.22s

the door and he's like well you need to learn the difference between this and that and this and that and I was like right and then he just disappeared on appointments or going down the pub I don't know what he'd done and then he just left us to her or going down to pub, I don't know what he'd done. And then he just left us to her own devices, right? Everyone loved it. I didn't.I was there to learn. I wanted to get on, but they didn't.

Speaker 21493.38s - 1493.54s

And I was sitting there and I had young.

Speaker 01495.8s - 1506s

So this other gizier he brought in to manage the branch, he knew it was a sinking ship. So me and him kind of paired up and we become pals, right? He was a lot older than me. I was like 21, 22. He was in his, like, 40s or 50s. Is this family?Yeah. I know. So then he educated me. I was there before you, and I. Yeah, exactly, right? It was a sinking ship. me. I was like 21, 22. He was in his like 40s or 50s. Is this family? Yeah. I'm talking about. I know.

Speaker 11506.32s - 1507.32s

So then he educated me.

Speaker 01507.32s - 1516.56s

Oldly it before you, yeah, exactly, right? It was a sinking ship. So he turned and said, look, I'm going to show you the right way of doing it. He went, come and we'll go out and do it.And he'd done it, right? The fellow from Reading GPE you're talking about? No, the fella from upsticks GPE.

Speaker 11517.1s - 1544.4s

His name was Gary PERSON. Oh, right, yeah. So anyway. And he was dynamite. And we went out and we're still past this day. And he's like, he helps me out with a few bits and he dealt with property wise.And he said, right, when you're knocking on the door and all the rest of it, you say this, you don't say that, you do this,you don't do that. You know what I mean? And he really did educate me and it was fantastic. And someone had, mate, honestly,it was so interesting when you knock on people's doors, right? Because a lot of people suffer from social anxiety.

Speaker 01544.6s - 1546.88s

You get over that. You have to get over that.

Speaker 21546.88s - 1548.84s

You ain't going to not chap someone's door and he opens it.

Speaker 01548.88s - 1549.58s

And he goes, what do you want?

Speaker 21549.64s - 1551.86s

You go, uh, you're gone, geez.

Speaker 01551.92s - 1554.18s

After the first few, you've worked for what you're going to say.

Speaker 11554.18s - 1567.08s

Yeah, of course you do. Yeah, course you do. Yeah, course you do. Yeah, cool you do. I don't care about a no one. Exactly, exactly that.And it's good to obviously learn about rejection, which a lot of people don't get now. And then bits and pieces. And it slowly snowballed on. And to the point now, I'm not worried at all.

Speaker 01567.44s - 1576.54s

Do you know what I mean? So I worked to that estate agency, and I left to start my last business, and that's when Dan PERSON joined, which we didn't know each other then.

Speaker 21576.84s - 1577.94s

It was just a funny coincidence.

Speaker 01579.18s - 1593.14s

And he used to send us door knocking before, and that area was pretty rough that we worked in did you ever ever I had a couple of times where people like would get physical with you at the

Speaker 11593.14s - 1597.7s

door physical yeah I never got physical I got grabbed once did you can you not read the

Speaker 01597.7s - 1603.08s

fucking sign and I'm like mate are you knocking on a door that says no door to door salesman

Speaker 11603.08s - 1605.12s

well I didn't see that sign. Oh, mate.

Speaker 01607.14s - 1607.22s

Well, there's still a bit of an overreaction, isn't it?

Speaker 11609.18s - 1609.32s

Mate, imagine getting G-checked at someone's front door,

Speaker 01610.46s - 1612.18s

and then you had to walk up the driveway. Yeah, and then, like, there'd be ones with no stickers,

Speaker 11612.38s - 1613.42s

like, blatantly no stickers,

Speaker 01613.62s - 1615.36s

and all I was doing was delivering leaflets.

Speaker 11615.68s - 1619.6s

But we used to print off those, like, typed letters.

Speaker 01620.12s - 1620.32s

Yeah.

Speaker 11620.44s - 1631.5s

And fold them up, and then delivering through the doors. Yeah, yeah, yeah. With sold routes in your area. Yeah, yeah. And you'd put it through the door, and I'd be chased down the road, throwing it back at me.Really? Yeah. I don't want you a fucking letter.

Speaker 01631.5s - 1635.5s

Yeah, that's South End LOC though for you. Yeah, you know, there's no sign on your door,

Speaker 11635.5s - 1643s

because I'd learn me less than after that. But I think, going back to it, door to door sales, you can't, you're off, you're off.

Speaker 01643s - 1645.2s

Well, I'm out of blood, let me show in your lap.

Speaker 11645.2s - 1648.44s

He's out of the game, but no, don't, right, I'll hold this one.

Speaker 01649.56s - 1651.92s

So, move your head closer, yeah?

Speaker 11652.8s - 1655.84s

No, so, so, going back to the experience of business and pieces,

Speaker 01656.08s - 1659.04s

when you're there and when you're in front of them, I was just, it's funny,

Speaker 11659.04s - 1664s

because this next fact backs me up, you're there and they can see if they actually want to do business with you.

Speaker 01664.64s - 1667.74s

Let's do it like a talking stick, You know, like we're in nursery.

Speaker 11668s - 1669.74s

Because they're actually... You're only talking and you're holding the stick.

Speaker 01669.74s - 1672.72s

Because they're actually right in front of you. Right. So I'm going to give you some statistics now.

Speaker 11672.88s - 1676.74s

Door-to-door sales people make one billion visits a year to American NORP homes.

Speaker 01677.34s - 1683.56s

It's huge in America. It's huge in America. Despite the rise in e-commerce, 20% of American NORP customers still purchase through door-to-to-door sales, right?

Speaker 11684.4s - 1696.82s

How about this one? Well, this one's all right. Door- door-to-door sales, right? How about this one? Door-to-door sellers need approximately 50 leads to close. Don't do this to me. Don't do this to me. Let me say so.

Speaker 01696.82s - 1697.38s

Hang on.

Speaker 11697.96s - 1707.86s

Door-to-door sellers need approximately 50 leads to close two sales, right? I just had one, a phenomenal one. Around 5% of all sales in Belgium are made through door-to-door sales.

Speaker 01708.24s - 1728.16s

That's been so. Do you see what I mean? Right, good statistics, right? So that means two in a hundred you will close. On average. They need 50 sales to make 50 door locks, right?So 2 in 100, right? If, in America GPE where everyone's got a fucking gun, yeah.

Speaker 11729s - 1730.86s

If they're still knocking on doors,

Speaker 01731.6s - 1733.84s

you guys can do it. That's very true.

Speaker 11733.92s - 1740.48s

100%. And there was that same podcast, the guy with the bin cleaning company.

Speaker 21740.6s - 1740.8s

Yeah.

Speaker 11740.92s - 1743.34s

He got all thousand of those customers from knocking on doors.

Speaker 21743.54s - 1765.32s

Yeah. So he'd go and clean the bin, and then he'd knock on the five doors yeah yeah he'd say look we just cleaned next door's bin do you want yours clean and he's got a thousand customers off of that now apply that to 20 quid window clean i mean not well you could do a thousand a month you'd have to have a couple of staff i reckon and a couple of vans, but 20 Gs a month, man.

Speaker 01765.56s - 1769.7s

And for the want of just walking up someone's driveway and knocking on the door,

Speaker 11769.8s - 1786.7s

I mean, if you was to, like, you ain't got to go out and do the whole street, but like another business I worked with before was a, like, rubbish clearance. And while you're there, no, yeah, while you're there, if you just do three doors that way and three doors that day and the six opposite

Speaker 01786.7s - 1793.34s

you've then encapsulate you know what I mean and they can all see what like they would have seen that that rubbish yeah

Speaker 11793.34s - 1794.62s

they would have seen that

Speaker 01794.62s - 1797.92s

they would have seen that rubbish

Speaker 11797.92s - 1799.98s

yeah and then seen it gone

Speaker 01799.98s - 1802.14s

so they would have known you've been

Speaker 11802.14s - 1803.38s

exactly the Batman

Speaker 01803.38s - 1811s

exactly that well totally and also as well don't forget you're building it up over time so don't take obviously this is mate you got to be

Speaker 11811s - 1812.52s

don't take the Colorado

Speaker 01812.52s - 1814.62s

don't take the statistics on

Speaker 21814.62s - 1825.4s

i.e i've done four jobs this month right and then flip it on his head if you're chapping six extra doors a month from every job right so say you have like three jobs a day for a weekyeah absolutely right so now you've got six times 15 you've got 90 interaction a month from every job, right? So say you have like three jobs a day for a week, right?

Speaker 01825.88s - 1830.04s

So now you've got six times 15. You've got 90 interactions.

Speaker 11830.86s - 1837.2s

Yeah, you've got 12 more interactions. I mean, a lot of them won't open up the doors, but you're actually face-to-face with people, giving them a card and they're away.

Speaker 01837.2s - 1860.24s

If they don't answer the door, you can always just drop a, like get some nice leaflets and leave a little blank space at the top. And it say hi we just cleaned number and write the number you've cleaned yeah and it says like you can see what we've done if you know if you think yours you'd want yours done too just give us a call

Speaker 21860.24s - 1867.94s

do you ever like spray after shave on the on the brofers I just I just I just do, do you ever sometimes shoot a little you up to all your customers at half two in the morning?

Speaker 11869.06s - 1870.46s

Thinking about your gut is big man.

Speaker 01873.04s - 1880.54s

But yeah, it's, um, it's pretty easy as long as you're willing to do the work.

Speaker 11881.48s - 1883.84s

And also, I don't think you can never stop getting new customers.

Speaker 01884.18s - 1885.94s

Like I, I've done it before

Speaker 11885.94s - 1890.6s

everyone's, everyone's guilty of it. You get on a bit of a good run and then you take your foot off

Speaker 01890.6s - 1896.32s

the gas and that is the worst thing you can do. You get complacent. Yes, you do. So like you'll have

Speaker 11896.32s - 1899.26s

a good week yet and then you'll have all of a sudden your phone starts ringing and because this

Speaker 01899.26s - 1902.62s

week's busy you can't take any more work on. So then you're booking it all into next week and

Speaker 11902.62s - 1906.04s

you think I'm on a roll mate. You know what I mean? I'm banged out for the next 10 days.

Speaker 01906.18s - 1913.2s

It's similar to the conversation I had with Jay when he was on the podcast and a lot of his work comes from recommendation.

Speaker 21914.4s - 1918.78s

So I said like once that recommendation line breaks down

Speaker 01918.78s - 1936.94s

so eventually someone doesn't do recommendations or doesn't have any other mates or you've gone around the friend circle. So what happens then if you're not doing any marketing? If you're not door knocking or dropping leaflets at jobs that you've been to, what happens at that point?

Speaker 21937.34s - 1945.38s

And like, the reason I still have check of trade and Google ORG ads and all that running, even when I'm busy like I am now,

Speaker 01946.08s - 1960.52s

and if they don't want to book in six to eight weeks from now, then fine, we keep it running because in six to eight weeks, if I stop marketing now, if I turn it all off, in six to eight weeks, I have no work left. It literally is like that, yeah.

Speaker 11960.6s - 1961.12s

It will dry out.

Speaker 21961.12s - 1962.72s

Middle of summer and I'll have no work.

Speaker 11962.82s - 1962.96s

Yeah.

Speaker 21963.68s - 1967.46s

And there's only so much organic work you can get before,

Speaker 01967.72s - 1970.62s

before the line of organic work runs out.

Speaker 11971.3s - 1982.22s

I'm sitting here now. I'm on like kind of the receiving end of what I'm preaching because I've, I mean, me and my, me and my brother are moving out recently and obviously every penny counts.

Speaker 21982.96s - 1986.44s

And I'm at the end now where i've got like

Speaker 11986.44s - 1995.1s

a couple of small little jobs but i'm sitting here and i don't sound silly but exactly what we just said if i would have just chapped up people's doors yeah i might be in a completely different

Speaker 21995.1s - 2004.84s

position now because i was i done a lovely driveway on leon sea FAC and i pressure washed it and all the rest of it but every house next to it was ron i think for you what would be really really good

Speaker 02004.84s - 2011.24s

thing to do is have, because you've got like the cleaning side stuff, so you'd have like two separate leaflets.

Speaker 22011.42s - 2011.6s

Yeah.

Speaker 02011.96s - 2013.92s

Have one for handyman stuff.

Speaker 22014.02s - 2014.2s

Yeah.

Speaker 12014.24s - 2016.14s

And one for cleaning side.

Speaker 02016.78s - 2039.82s

And then when you go to a handyman job, obviously, they're not going to see anything that you've done inside. So all you'd do is you wouldn't even necessarily need to knock because you can't show them what you've done. But you could post a leaflet through and say, we've just done some work at number 22. And if you ever in need of any handyman work,

Speaker 22039.82s - 2044.52s

let us know and just do that with the six houses. And then the same thing when you do a driveway,

Speaker 12044.52s - 2051.18s

but have it tailored towards the cleaning, yeah. it's more so it's and a lot of people

Speaker 02051.18s - 2054.96s

might think why wouldn't you put all your services on the leaflet and I think you can be too broad

Speaker 12054.96s - 2060.9s

sometimes mate yeah massively clean the driveway and then you're going oh do you in the driveway

Speaker 02060.9s - 2069s

clean but we also do this this this isn't this this and this and this and this and this And they go, well, I've forgotten the reason you knocked on the door in the first place,

Speaker 22069s - 2071.66s

or, you know, I've forgotten what the leaflet was about.

Speaker 02072.18s - 2075.58s

Just make it about the driveway cleaned or the pathway.

Speaker 12077.08s - 2093.72s

It's digressing ever so slightly into that, right? I'm going to tell you an interesting fact, right? And this is the God's honest truth. It would be done. I'll tell you an interesting fact now about that, and itfollows on perfectly, because you said about don't obviously tell a customer all your services, yeah?

Speaker 02094.02s - 2095.92s

You know Swavoski PERSON necklaces

Speaker 22095.92s - 2097.68s

and that? Do you know they also make

Speaker 02097.68s - 2101.04s

rifle scopes? Yeah. Because you know that? Yeah, I did know that.

Speaker 12101.14s - 2106.14s

They used the glass, didn't they? They used glass, yeah? And then when I saw someone about it and he went, ultimately it's glass Dan PERSON. And he's dead right, yeah? And then another thing he said to me, I did know that. They used the glass, didn't they? They used glass, yeah. And then when I saw someone about it and he went, ultimately, it's glass, Dan.

Speaker 02106.34s - 2113.1s

And he's dead right, yeah? And then another thing he said to me, I don't know how true this is, they make cat size. Yeah, they probably do.

Speaker 12113.26s - 2116.98s

Yeah? Because ultimately it's another glass thing. But you would walk in, you would never know.

Speaker 02117.22s - 2119.9s

No, but they probably started off making rifle scopes.

Speaker 12120.24s - 2121.06s

And then, yeah.

Speaker 02121.78s - 2125.22s

We're not making enough money. We need to diversify.

Speaker 12125.44s - 2127.3s

Probably, ultimately, probably when World War II EVENT ended

Speaker 02127.3s - 2137.26s

and the call for rifles, yeah. I mean, the scopes are incredible, Swavoski PERSON. They are incredible, it's great. But yeah, it's interesting because a lot of people walk into places and they don't know.

Speaker 12137.52s - 2137.72s

No.

Speaker 02137.94s - 2138.46s

Do you know what I mean?

Speaker 12139.6s - 2141.68s

There's a couple of weird companies like that that do that.

Speaker 02141.94s - 2156.52s

Yeah, so I think when it comes to things like that, you've got to you've got to sell the service you're offering, like, you can't knock on someone's door and go,do you need your driveway done? Do you need your windows cleaned? Do you want your roof cleaned?

Speaker 12156.72s - 2159.5s

Do you know, do you want your soft of the face is done? Do you get as emptied?

Speaker 02160.08s - 2160.68s

They're going to go,

Speaker 12161.32s - 2161.74s

whoa.

Speaker 02162s - 2162.46s

Fuck off.

Speaker 12162.72s - 2162.96s

Yeah.

Speaker 02163.18s - 2165.3s

All right, you've overwhelmed me. Yeah, if you mark it is like, do you need an exterior cleaner? Yeah. No, that makes a lot more sense. Or to go, fuck off. Yeah. All right, you've overwhelmed me.

Speaker 12165.42s - 2167.64s

Yeah, if you mark it, it is like, do you need an exterior cleaner?

Speaker 02168.14s - 2168.18s

Yeah.

Speaker 12168.18s - 2169.1s

No, it makes a lot more sense.

Speaker 02169.16s - 2191.24s

Or you go, like, knock on the door, get, we're a local window cleaner. Do you know when your windows cleaned? Cool. Sign them up. Next visit. Did you know how we also do these?Here's, you know, here's a brochure, here's a leaflet with everything we offer. If we can help you further, let us know. Or I've noticed your patio needs clean. We here's a brochure, here's a leaflet with everything we offer, if we can help you further, let us know, or I've noticed your patty-o needs clean, we also offer that as a service.

Speaker 22191.24s - 2199s

But I think when you're first signing someone up on a sale, you don't want to like, I don't

Speaker 02199s - 2219.86s

do it, but maybe it's just my opinion. I think like a lot of my bookings come over the phone now so I could imagine if I'm booking someone in over the phone and they're like right yeah cool booking for you a patio or whatever oh did you know we also do this this this and this and this and thislike the end of the call I feel well overwhelmed if that was made

Speaker 12219.86s - 2221.64s

he does scream a little bit

Speaker 02221.64s - 2229.04s

desperate yeah yeah he just rubs me up the wrong way. I think it's not how I would want to be sold to.

Speaker 12229.2s - 2233.64s

I would want to have that first initial job done and done well

Speaker 02233.64s - 2256.92s

and then be told, me personally, I'll probably look into the company and see what I felt anyway. But if I wasn't someone who'd done that, I'd want to make sure I've got to know the person doing it or made sure they've done a good job of what you know what I bookedthem to do in the first place yeah and then be told oh you know I've noticed that actually

Speaker 12256.92s - 2261.34s

you offer this yeah yeah or I've seen some growth in your gutters when I was up you know

Speaker 22261.34s - 2267.16s

up on your flat roof the rest of them probably blocked as well. We can do that for you, this much.

Speaker 02268.66s - 2271.54s

It's just a more chilled approach, isn't it?

Speaker 12271.88s - 2273.72s

And don't come across too desperate.

Speaker 02274.22s - 2305.6s

Don't go steamrolling them. But it's good to get out and it's good to meet people and have that chat with them. Yeah, absolutely. So I've built my business off the back of, so obviously I do a window cleaning.So for me, that's regular and it's easy to get a customer window cleaning because it's a low spend. So getting someone to spend $200 to cleaning their driveway is harder than getting someone to spend $20 to $30,000 to $30,000 having their windows cleaned. Even though over the year it's the same value, it's easier to get me. So I built my business off the back of talking to my customers and saying,

Speaker 12306.2s - 2311.38s

oh, I know it's your driveway needs cleaning. We can quote for that. I notice there's a lot of moss on

Speaker 02311.38s - 2326.72s

your patio. That's because it's falling off your roof. We can clean your roof. And that's how I built my business very quickly from day one to two years in. See, that's always one thing that's always kind of intrigued me

Speaker 12326.72s - 2354.78s

about window cleaning. And in a weird way, similar to estate agents, how they have, like, ultimately it's a collection of data, isn't it? Like, you've got the data on all of your, not data as inlike you know what they do, but in terms of your window cleaning customers. Like, you have to go walk up the front driveway, go into the back garden, clean windows, etc., like that. And you are, go, walk up the front driveway, go into the back garden, clean windows, etc, like that. And you are, you, well, you are just the perfect candidate for data or for the exterior of their property. Do you see what I mean? I use window cleaning customers

Speaker 02354.78s - 2359.42s

to grow. Oh no, of course you do. The other side of my business. Totally, totally, totally. So this is

Speaker 12359.42s - 2377.46s

where I'm noticing, this is where I'm noticing a downfall on the maintenance side of things and also a lot of the other side of things as well. If you can have a data, a bank of data, i.e. customers that are just regular like clockwork for small things. Yeah. Do you know what I mean?

Speaker 22377.76s - 2382.68s

Yeah. Like grass cutting. If you offered a cheap grass cutting service and then my foot's in the

Speaker 12382.68s - 2387.92s

door then when I'm there and they're like, oh, do you know someone that can cut that tree down it's like yeah cool to do i do do you see what i'm

Speaker 02387.92s - 2398.4s

saying yeah i i get what you're saying because like you've got to wait for stuff to go wrong for them to call you rather than it being a main like a regular main totally totally but the other alternative

Speaker 12398.4s - 2403.6s

to that is and i think you've started doing it now is collecting the data from your customers and then

Speaker 02403.6s - 2429.48s

doing an email blast or a text blast. Yeah. So say it's spring, have you let your garden grow over the winter? Do you want us to come in and do, you know, one off, blah, blah, blah. Overhanging trees, we can get them cut for you. So on a text blast or an email blast so that they start to know what you're doing. And then like you say say you don't really have something that you offer activity that's regular but maybe you should think about

Speaker 22429.48s - 2438.48s

adding something in this regular I say to everyone that reads out to me so I get that because of the YouTube ORG and stuff I get it a lot where people are starting up

Speaker 02438.48s - 2456.62s

and they'll reach out with some questions it's always like the basic start-up questions but a lot of them want to just do pressure washing. They want to start a pressure-washing company. I say to them, I don't realistically think year one and two, unless you've got the funds put aside to fund your lifestyle,

Speaker 22458s - 2481.92s

it will pay for a year's worth of salary in year one and two, unless like you've got some serious knowledge or some serious connections and i think i advise all of them to find something regular whether it be gardening whether it be window cleaning because i think it's a safety net so like i know if i get zero jobs

Speaker 12481.92s - 2503.92s

this month my windows will pay the bills. Yeah. Barely. But, yeah, that's exactly where it needs to be. And I've kind of had to learn that the hard way. Do you know what I mean? In terms of like my industry and that, but I am definitely seeing it now. It's not so much like learning the hard way.It's learning. Do you know what I mean? And I've definitely seen it now. And it's like I'm not missing the boat, but I need to get on the boat.

Speaker 02504.64s - 2510.12s

Do you understand? You still, you're still early days days so I need to work out a way of getting on

Speaker 12510.12s - 2520.68s

something like that and in turn yeah like a regular occurrence thing and also as well it's like it's not you're seeing people and you're getting that you're building that relationship with

Speaker 22520.68s - 2525.06s

them do you see what I mean yeah and it's like if like if like, so your clientele is 130, right?

Speaker 02529.66s - 2530.02s

So all of them realistically, well, let's say 70% of them have got a mum and a dad.

Speaker 12530.5s - 2534.24s

Yeah. And then obviously a lot of them will have kids. Some will have older kids.

Speaker 02534.52s - 2542.76s

Yeah, yeah. So now your 130 customers, potentially there's a like a direct reach now of say 300. So I've got 500 customers. Right.

Speaker 12542.92s - 2564s

Like I've got 130, 140 regular window cleaning customers. But then I've got 500 customers. Right. Like I've got 130, 140 regular window cleaning customers. But then I've got 500 customers. And then this is the life of the business. So from one off customers and recommendations and stuff, there's 500. There you go. But it's grown off of that.And how often would you send out email blast and text blast to them?

Speaker 02564s - 2568.08s

I do, I do it probably three or four

Speaker 12568.08s - 2573.76s

times a year. It's not loads. Just portally then. I don't want to like overwhelm them with yeah.

Speaker 22574.56s - 2581.08s

It would pain me internally if I got a text or a call from someone going can you take me off your

Speaker 02581.08s - 2586.22s

mailing list. Yeah that would upset me. So I just keep it.

Speaker 12587s - 2588s

I don't need,

Speaker 22589s - 2591.26s

I make it sound like I'm bragging, but I'm not.

Speaker 12591.42s - 2594.48s

I don't need the work so desperately that I've got to do all this stuff.

Speaker 02594.6s - 2594.98s

Yeah, yeah.

Speaker 12595.04s - 2598.8s

I've got regular flow of inquiries coming in. I see you mean.

Speaker 02599.76s - 2612.76s

But, yeah, if I find I'm having a bit of a... So I've done that. I've done that exactly in November, sent out a text. And November and December were my busiest, two of my busiest pumps last year. Yeah, well, as a direct result with that text?

Speaker 12612.76s - 2630.76s

Yeah, I think so. What was the text about? The text was about softened and fascia clean. I think I spoke about it before. It was gutter emptying, and then it was whilst we're there, we can also team this withthe soffit and facial clean and I think I had two or three grander for work off the

Speaker 02630.76s - 2638.16s

back of that and yeah I had a couple of roof cleans that time of year so that's what boosted

Speaker 12638.16s - 2641.76s

it that's what I mean it's it's mate it's the collection of data really in it I mean it does

Speaker 02641.76s - 2653.74s

obviously help to have like the one-off jobs here and there and that but it would be good to have that constantly and also you're in an industry where it's constantly it needs renewing didn't it yeah and it's like the garden is always going

Speaker 12653.74s - 2660.44s

to grow and the windows are always going to get dirty yeah definitely it's nice when like

Speaker 02660.44s - 2686.52s

people have this so i don't do ceiling i don ceiling. I don't agree with the concept of sealing. I don't think it's necessary. There's a place for it, but I think people, I've done a job today, where she texts me and she said, oh, can you, you know, can you clean and seal our driveway and patio? And it's sort of their sort of like a family friend, sort of.And I said, I don't do ceiling.

Speaker 12686.76s - 2688.7s

Would you mean sort of like them, but you don't?

Speaker 02689s - 2689.68s

No, no.

Speaker 12689.8s - 2694.84s

They're like they own a restaurant that Zod PERSON's family used to go to quite a lot.

Speaker 02695s - 2697.44s

So she went to school with her son.

Speaker 22698.08s - 2700.18s

So I worked there for a little while when she was younger.

Speaker 12700.86s - 2704.36s

So they're like not intertwined, yeah, they're intertwined, yeah.

Speaker 22707.84s - 2711.16s

And I said, oh, I don't do the ceiling, but ceiling but you know I'm happy to clean it for you I said I gave her my reasons for not doing the

Speaker 02711.16s - 2715.2s

ceiling and she said hang on that what she said

Speaker 22715.2s - 2720.34s

fucking that was a weird sound isn't it um she said yeah cool you know I completely

Speaker 02720.34s - 2725.36s

understand go with it go ahead with the clean and whoever cleaned it last time

Speaker 22726.08s - 2733.36s

had sealed the back but not the front for some reason it's all block paving but it sealed the patio but not not

Speaker 02733.36s - 2753.3s

the driveway so i've done the driveway first and i thought brilliant no issues got to the back sealant was like they glooped it in some places so there was like all these like there's like greeny, yellowy spots. It wasn't litching, definitely see, like. It had all failed around the edges. What a mess, mate.

Speaker 12753.38s - 2754.9s

Just get, yeah, just don't use it.

Speaker 02754.98s - 2772.22s

I think it's useless. It just looked horrible. Yeah. And like, my biggest bug bear is when people steal block paving. And I think it's meant to be permeable. Water is meant to flow through. That's the whole concept behind block paving is so the water can flow through it otherwise you might as well just

Speaker 22772.22s - 2777.92s

concreted it yeah exactly so like why you're sealing it in the first place then I kind of

Speaker 02777.92s - 2805.98s

understand why you'd stills concrete so I think it's helped stop it from cracking I think and like if you get an oil stain on concrete you can't take some blocks out and change them like it's there so I kind of understand why it's still concreteor like porcelain but even then I think you might just have it cleaned once here for like the cost of sealing nowadays it's like double the clean man it's massive

Speaker 12805.98s - 2815.9s

two years cleaning and then like it's just so much can go wrong like every time i see someone that's had their driveway sealed it's failed really yeah there's a car there's a cows in the main

Speaker 02815.9s - 2829.68s

road like not far from here and i see him sealing it last summer taped it all off you know it looks like a professional job and uh you look at it now it's like fucking ocean it all off, you know, it looks like a professional job. And you look at it now, it's like fucking ocean, it's all wavy. Oh really?

Speaker 12829.68s - 2832.72s

And like white, it's like white in places where it's failed.

Speaker 02834.08s - 2835.52s

That's the UV damage?

Speaker 12835.52s - 2839.84s

No, it's just where the sealant's failed, it's not set properly, so either he didn't let

Speaker 02839.84s - 2852.5s

it dry out properly and it's trapped moisture underneath the sealant or um i don't do it so i don't know enough about it but it's just i know it's easy to fuck up and hard to rectify hard to rectify

Speaker 12852.5s - 2860.44s

the woman opposite me she's got imprinted concrete right for some unknown reason she had that

Speaker 02860.44s - 2881.68s

sealed but where the sealant sits on the imprinted concrete now it's now flat the water don't flow so when it rains she just gets this like puddle on her driveway and she's out there she's got to be nearly 80 she's out there with a squeegee screeching it off and she's a bit of an asshole so i don't help her out if she was nicer to me i would have done it for her how thick is this

Speaker 12881.68s - 2886.64s

ceiling they're putting on it sounds like it's not very thick but like because it's imprinted concrete so...

Speaker 02886.64s - 2887.6s

It's not deep grooves anyway.

Speaker 12887.6s - 2893s

It's no and it's obviously you can't sort of spread it out. Once it's in the crack you've

Speaker 02893s - 2896.6s

even got to get your finger in it. Yeah yeah I see you move it out but where that's not

Speaker 12896.6s - 2901.5s

happened it's obviously sitting in the cracks and...

Speaker 02901.5s - 2907s

So you've been sold that in she there's no way an old bird run someone up and said, oh, can you seal my concrete?

Speaker 12907s - 2914s

The guy, he's done a few down our road, but like on block paving, there's not so big of a gap.

Speaker 02914s - 2917s

So when you seal it, the water tends to still run off.

Speaker 12917s - 2921s

Because it's imprinted concrete, the gap's a little bit bigger.

Speaker 02921s - 2924s

It's just, it's not good, man.

Speaker 12924s - 2926.36s

It's just not good, but good but right should you leave it

Speaker 02926.36s - 2931s

yeah I think so all right well listen thanks to join us for another

Speaker 12931s - 2939.18s

hang on we done 35 yeah it's a good amount of time in it yeah I think so thanks

Speaker 02939.18s - 2944.3s

everyone for joining us for another episode episode next week is 31 and is it a big one

Speaker 22944.3s - 2945.14s

is it a special one we Is it a special one?

Speaker 02945.14s - 2946.2s

We've got a special guest.

Speaker 12946.22s - 2947.12s

We are another guests.

Speaker 02947.54s - 2948.32s

Hopefully, yeah.

Speaker 12948.42s - 2949s

Is he unreliable?

Speaker 22949.24s - 2952.32s

Well, I'll wait three weeks from him to drop off my hypo so yeah.

Speaker 02952.66s - 2954.44s

Oh, sort it out, big man.

Speaker 12954.44s - 2955.86s

Which I'll be telling, talking about.

Speaker 02956.02s - 2956.76s

Sault it out, big man.

Speaker 12956.84s - 2958.74s

It's another, it's an interesting issue to say the job.

Speaker 02958.96s - 2959.42s

You can do it.

Speaker 12959.58s - 2961.82s

He'll be on eventually, whether it's next week or not.

Speaker 02961.82s - 2963.32s

Yeah, whether it's next week or not.

Speaker 12963.74s - 2965.04s

Oh, I've just had my finger over the microphone.

Speaker 02966.24s - 2967.44s

That's good. It sounds like you're under water.

Speaker 12967.62s - 2968.46s

Yeah, a little bit, blah, blah.

Speaker 02968.66s - 2971.94s

Which goes on nicely, because our next week's guest could be.

Speaker 12972.54s - 2973.62s

Underwater, because...

Speaker 02973.62s - 2976.38s

Underwater.

Speaker 12976.86s - 2979.62s

You just said it's a fucking pool cleaner. That's what I was going to say.

Speaker 02979.72s - 2988.22s

Underwater. What did you say? I said, it sounds like you was underwater then, which comes on nicely because next week's guest is a? Pool cleaning? Underwater?

Speaker 12988.4s - 2997.04s

What the fuck's wrong with you? He is a pool cleaner and he's going to come down and talk to us all about cleaning pools, funny enough.

Speaker 02997.34s - 3000.18s

Cleaning pools, chemicals, he sells chemicals, sells hypo.

Speaker 13000.38s - 3001.74s

So cleaning poles, chemicals.

Speaker 03002.36s - 3004.24s

He's been in business a long time.

Speaker 13004.48s - 3004.7s

Yeah.

Speaker 03004.96s - 3005.82s

Longer than us

Speaker 23005.82s - 3011.26s

put together i feel like we could help him well he's been in this business longer than we've

Speaker 03011.26s - 3016.54s

been in this business he hasn't been in business longer than me because oh because you're the god

Speaker 13016.54s - 3020.82s

mate i'm a fucking honey blanche but no listen it's going to be a good episode next one hopefully

Speaker 03020.82s - 3025.42s

he comes down thanks everyone for the ongoing support and remember right do you want to keep clicking

Speaker 13025.42s - 3029.76s

that stay cleaning