How Third-party Issues Led to McDonald’s, DMV Outages | Pulse Update

The end-to-end delivery of modern digital services can introduce a complex web of dependencies and failure points, which can stem from direct relationships as well as third-party providers, introducing layers of abstraction for operations teams to keep track of.
 
Managing this complex ecosystem can be challenging. Unexpected issues may arise from seemingly insignificant components, surprising even the largest, most technologically sophisticated organizations.

For example, in recent weeks, problems at third-party providers led to outages at McDonald’s and the Department of Motor Vehicles. Tune in to the episode to hear what happened and explore other incidents from the last couple of weeks.

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CHAPTERS
00:00 Intro
01:09 Payment and Ordering Systems Cut Out at McDonald’s
04:36 Disruptions at the DMV
08:48 Cable Cut in West Africa
10:16 Another Fiber Cut, but With Layered Redundancy
14:12 PlayStation Network, GeForce Now Experience Issues
16:21 Get in Touch 

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For more insights, check out these links:

- The Internet Report: Pulse Update Blog: https://www.thousandeyes.com/blog/internet-report-pulse-update-mcdonalds-dmv-outages?utm_source=transistor&utm_medium=referral&utm_campaign=na_fy24q3_internetreportpulse32_podcast

- Explore the Africa undersea cable cut in the ThousandEyes platform (no login required): https://alxucgibmtsxarllvvybwfagzkvvlokf.share.thousandeyes.com/

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If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on X: @thousandeyes